Here at Avinity, we dispatch thousands of products every month on behalf of our clients and their customers. These are products offered as gifts, prizes and rewards, for loyalty recognition or points redemptions, or for insurance replacement and corporate deployment purposes.
It could be we’ve been asked to send a competition prize, a free gift with the purchase of a mobile phone contract, a replacement for a broken TV or a thank-you for a job well done. Quite literally, we could be asked by our clients to help with anything.
Avinity are specifically instructed by clients to organise the shipment of products to their customers. Hopefully you are expecting the product but feel free to contact us, should you have any queries about the delivery.
We specialise in sourcing and supplying goods as a B2B service for companies– with whom the items intended recipient has some form of relationship – and always seek to ensure the timely delivery of goods, in the most efficient and effective manner.
To achieve this, depending on the processes requested, the dispatch service may involve Avinity (or one of our carrier partners) sending the recipient SMS text messages on their mobile phone, or an email, to alert them to the following information:
You can conveniently track the delivery of your product and its progress online via the following options; quoting the Tracking Reference you have been notified of and the Delivery Postcode:
For DPD deliveries, please visit: http://www.dpd.co.uk/ and enter your information into the designated boxes on the right hand side of the web page and click "Submit"
For other carriers, including dedicated delivery arrangements and goods where additional installation services are required, you can ring Avinity on 0844 555 5159 and speak to our Customer Service Team; who will be able to provide you with any necessary details you require.
If you unfortunately miss a scheduled delivery, the carrier should leave a calling card advising you what to do next
If you wish to change details about your delivery, you need to first follow the instructions for 'Tracking a Parcel' shown above, remembering to quote both your Tracking Reference and the Delivery Postcode.
For DPD parcel tracking services, you will be able to request for:
For all other delivery related issues, please contact us at Avinity by telephoning 0844 555 5159. Our hours of business are 8:30am – 6.00pm, Monday through Friday.